Refund Policy

1. General Refund Policy

SpireStock is a Software-as-a-Service (SaaS) platform billed on a subscription basis. Because we provision infrastructure, allocate resources, and provide ongoing support from the start of your billing period, subscription fees are generally non-refundable once the billing period has begun.

We strongly encourage all prospective customers to use our 14-day free trial to fully evaluate the platform before committing to a paid subscription. No credit card is required to start the trial.

2. Free Trial Period

Our 14-day free trial allows you to explore all features of the SpireStock platform with no upfront cost:

• Full access to all core features during the trial period.
• No credit card or payment details required to start the trial.
• You can cancel at any time during the trial with no charges.

To cancel during or after your trial, please email [email protected].

Your paid subscription begins only when you explicitly choose to upgrade at the end of the trial.

3. After Subscription Has Started

Once your paid subscription has started, the following terms apply:

• Monthly and annual subscription fees are non-refundable for the current billing cycle
• You may cancel at any time to prevent future billing
• Upon cancellation, you retain access through the end of the current billing period
• Unused portions of annual plans may be refunded pro-rata at our sole discretion, less any implementation and onboarding costs
• Downgrading your plan takes effect at the start of the next billing cycle
• Usage-based overage charges (SMS, WhatsApp messages) already consumed are non-refundable
• Custom feature development, bespoke integrations, and on-site training fees are non-refundable once work has commenced

4. Exception: Service Not Rendered

In the rare event that we are unable to provide the agreed-upon service due to circumstances entirely within our control, we will offer:

• A full refund of subscription fees for the specific period during which service was not available
• Alternatively, credit toward future billing cycles or additional services, at your preference

This exception does not apply to circumstances caused by third-party service outages (payment gateways, WhatsApp, hosting providers), user error, or factors beyond our reasonable control.

5. Third-Party and Usage-Based Fees

Third-party charges and consumed usage-based fees are strictly non-refundable.

The following fees are either paid directly to external providers or represent services already consumed, and are therefore non-refundable:

• SMS and WhatsApp Message Fees: Usage-based charges for SMS and WhatsApp Business messages already sent through the platform.
• Payment Gateway Fees: Transaction charges deducted by payment gateways for processed payments.
• Custom Development Fees: Fees for bespoke feature development or custom integrations already completed.
• Other Third-Party Charges: Any third-party tools, hardware (such as printers or barcode scanners), or services purchased through SpireStock.

For refunds related to third-party services, customers should contact the respective provider directly.

6. Plan Changes and Upgrades

If you wish to change your subscription plan, we accommodate changes as follows:

• Upgrades take effect immediately, and you will be charged the pro-rated difference for the remainder of the current billing cycle.
• Downgrades take effect at the start of the next billing cycle; no refund is issued for the difference in the current cycle.
• Plan changes can be made through your account dashboard or by contacting our support team.

7. Refund Process

To request a refund where eligible:

1. Submit your request in writing to [email protected], including your business name, subscription plan, and the reason for the refund request.
2. We will review your request within 7 business days and respond with our decision.
3. Approved refunds will be processed within 14 business days to the original payment method.

8. Contact Us

If you have any questions about our refund policy, please contact us: