Refund Policy

1. Free Trial

SpireStock provides a 30-day free trial for all new accounts. The trial gives you full access to the platform's features without requiring a credit card or any payment information. At the end of the trial period, you can choose to subscribe to a paid plan or let your trial expire. No charges will be applied during or after the trial unless you actively subscribe.

2. Monthly Subscriptions

Monthly subscriptions are billed at the start of each billing cycle. The following terms apply:

• You may cancel your monthly subscription at any time through your account settings or by contacting our team
• Cancellation takes effect at the end of the current billing period
• You will retain access to the Platform until the end of your paid period
• No refunds are issued for partial months or unused portions of a monthly billing cycle

3. Annual Subscriptions

Annual subscriptions are billed as a lump sum at the start of the annual billing cycle. The following refund terms apply:

• Within 30 days of purchase: You may request a pro-rata refund for the unused portion of your annual subscription. The refund amount is calculated based on the number of full months remaining.
• After 30 days: No refunds are available for annual subscriptions. You may continue using the Platform until the end of your annual billing cycle.
• Cancellation of an annual plan takes effect at the end of the current annual period

4. How to Request a Refund

To request a refund, follow these steps:

1. Send an email to [email protected] with the subject line "Refund Request"
2. Include your registered email address, company name, and subscription details
3. Provide a brief reason for your refund request
4. Our team will review your request and respond within 3 business days
5. Approved refunds will be processed within 7 to 10 business days to the original payment method

5. Non-Refundable Items

The following are not eligible for refunds:

• Setup or onboarding fees, if applicable
• Add-on services or integrations that have been fully delivered
• Accounts terminated due to violation of our Terms and Conditions
• Monthly subscriptions for partial or unused periods

6. Plan Downgrades

If you downgrade from a higher-tier plan to a lower-tier plan, the change takes effect at the start of your next billing cycle. No refunds or credits are issued for the price difference during the current billing period.

7. Exceptional Circumstances

In cases where the Platform experiences extended outages or service disruptions lasting more than 72 consecutive hours, you may be eligible for a service credit proportional to the downtime. Requests for service credits should be made within 14 days of the incident.

8. Contact Us

For refund requests or billing inquiries, please contact us: